Doctors Hospital Responds Swiftly to Cybersecurity Incident – No Patient, 3rd Party, or Service Provider Data Compromised

FOR IMMEDIATE RELEASE

Doctors Hospital Responds Swiftly to Cybersecurity Incident – No Patient, 3rd Party, or Service Provider Data Compromised

George Town, Cayman Islands –  28, April 2025

Doctors Hospital confirms that we recently identified a ransomware attack targeting our IT systems. Thanks to proactive preparation and a robust cybersecurity response plan, our team acted swiftly and decisively to contain the incident, protect its systems, and maintain uninterrupted healthcare delivery.

Ransomware attacks against healthcare organizations have become increasingly common worldwide, as hospitals are seen as soft targets. Doctors Hospital has long recognized this evolving threat and invested in the necessary protocols to safeguard patient care and information.

As part of our immediate response, we also secured the systems of our network of clinics — Doctors Hospital Specialty Clinic at The Strand, and Integra Healthcare at Harbour Walk and Grand Pavilion — out of an abundance of caution. These proactive measures were taken to ensure the integrity and security of all entities associated with Doctors Hospital.

Most importantly, we want to reassure our patients, partners, and community that no patient data, 3rd party data, or service provider data has been compromised. All patient information is securely stored on a non-Microsoft Windows proprietary platform, which was not impacted by the attack.

Led by our Director of Information Technology (IT), Patrick Turbide, and supported by external cybersecurity consultants, our internal IT team swiftly activated our cybersecurity incident response plan. As an added precaution, we have been restoring affected systems in carefully managed phases to ensure a secure environment before resuming full operations. We anticipate full restoration and operational normalcy by the end of today.

“We understand that trust is the foundation of patient care,” said Dr. med Yaron Rado, Chairman of The Board of Doctors Hospital. “The safety of our patients — both their health and their personal information — is our highest priority. We are grateful for the dedication of our team and the swift actions taken to protect our patients, staff, and community.”

Doctors Hospital has maintained full transparency throughout the process, notifying the Cayman Islands Ombudsman team and relevant cybersecurity authorities. Our commitment to patient safety, privacy, and the highest standards of care remains steadfast.

We appreciate the continued trust and understanding of our patients, partners, and the community.

Addressing Your Frequently Asked Questions (FAQs)

1. Was any patient data accessed or compromised during the attack?
   No. We can confirm that no patient data was breached or accessed. All patient records are securely stored on a separate, non-Windows, proprietary platform, which was not impacted by the attack.
2. Is it safe to continue receiving care at Doctors Hospital and affiliated clinics?
   Yes. Healthcare delivery has not been affected. All patient services remain fully operational, and we continue to provide safe, high-quality care as usual.
3. What is ransomware?
   Ransomware is a type of cyberattack where malicious software encrypts an organisation’s data or systems, often with the goal of demanding a ransom to restore access. These types of attacks have unfortunately become more common across healthcare organisations globally.
4. How did Doctors Hospital respond to the attack?
   Doctors Hospital’s Information Technology team, led by Director of IT, Patrick Turbide, immediately activated our pre-planned cybersecurity response protocols. We also engaged external cybersecurity experts to support system recovery. As a precaution, affected systems are being restored in carefully managed phases to ensure security.
5. Have any other parts of the organisation been impacted?
   Out of an abundance of caution, we also secured affiliated clinics — Doctors Hospital Specialty Clinic at The Strand, and Integra Healthcare at Harbour Walk and Grand Pavilion. No patient data at these locations was compromised, and all clinics remain operational.
6. When will full system restoration be complete?
   We expect to be fully restored and operational by the end of today. We are restoring systems in a phased and cautious manner to prioritise security and stability.
7. How is Doctors Hospital protecting against future attacks?
   Doctors Hospital continuously invests in cybersecurity defenses, including advanced technologies, regular system audits, employee training, and partnerships with leading security consultants. As threats evolve, we will continue to strengthen our defences to protect our patients and community.

For further information, please contact us at (345) 325-9000.